1. Eligibility for Returns

Timeframe: Items must be returned within 30 days of the purchase date.

Condition of Items: Products should be unused, unwashed, and in their original packaging, including all tags and labels. Any items that show signs of wear or damage may be denied a return.

Proof of Purchase: A valid receipt or order confirmation is required to process a return.

2. Non-Returnable Items

Sale or Clearance Items: Any products marked “Final Sale” or sold at a deep discount are not eligible for return unless they arrive damaged or defective.

Customized Items: Customized or personalized products cannot be returned unless they arrive damaged or defective.

Hygiene Products: Pillows, duvets, or any bedding accessories that directly contact skin may not be returnable once opened due to hygiene reasons.

3. Damaged or Defective Products

If you receive an item that is damaged or defective:

Contact our Customer Support at [Insert Contact Email/Phone] within 7 days of delivery.

Provide clear photos of the damage or defect.

Our team will arrange for a free return and will promptly replace or refund the product.

4. Return Process

Initiate Return: Email or call our Customer Support with your order details and reason for return.

Receive Authorization: Our team will verify your request and provide a Return Merchandise Authorization (RMA) number if approved.

Pack & Ship: Securely pack the items in their original packaging (or a suitable alternative if the original packaging is unavailable) and include your RMA number. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

Inspection & Confirmation: Once we receive your package, we will inspect the items. If they meet our return criteria, we will proceed with your refund, store credit, or exchange as requested.

5. Refunds & Processing Time

Refund Method: Refunds will be issued to the original method of payment unless otherwise stated.

Processing Time: Please allow 7-10 business days after we receive your return for the refund to be processed. It may take an additional 2-5 business days for the refund to appear in your account, depending on your bank’s policies.

Partial Refunds: If returned items are not in their original condition, we reserve the right to offer a partial refund or deny the return.

6. Exchanges

If you wish to exchange a product (e.g., for a different size or color), follow the same steps for initiating a return. Specify that you want an exchange in your request. We will confirm product availability and process your exchange accordingly.

7. Contact Us

For any questions about our Return Policy or assistance with a return or exchange, please reach out to our Customer Support team at:

Email: Alison@revedoresg.com

Phone: 96383483

Business Hours: Monday – Friday, 9 AM – 5 PM (Local Time)

Thank you for shopping at Rêve Doré Singapore. Your satisfaction is our priority, and we will do our best to ensure a seamless return experience. If you have any feedback or concerns, please do not hesitate to contact us.